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Client

Teleperformance is a true global giant in the world outsourced customer service sector. It has a turnover in excess of $3 billion, operates contact centres in 46 countries and employs around 138,000 people worldwide. The scale and global scope of the business means that its management team must have access to space that enhances their decision making and allows them to collaborate across national boundaries with colleagues in other geographies.

Overview

Fresh Workspace were commissioned to carry out the fit-out of three floors of the east Tower of the landmark Baltic Quays building. The project was completed as part of a twelve week programme of work with a fixed end-date to ensure that Teleperformance was able to offer its clients a seamless transition to the new centre. Work incorporated the creation of training suites, management spaces, lockers and breakout space as well a range of mechanical and electrical alterations and additions including the provision of a stand-by generator, cooling and fresh air. The full fit-out comprised the specification and installation of partitions, doors, power and data cabling, new furniture, flooring, feature lighting and security systems.

Scope of Works

  • Ceilings
  • Solid Partitioning
  • Glass Partitioning
  • Blinds
  • Doors
  • Tea Point
  • Lighting
  • Electrical
  • Voice & Data
  • Comms Room
  • Life Safety
  • Decoration
  • Flooring
  • Air Conditioning
  • Graphics
  • Furniture

Project

Location:  Gateshead

Area:  2,643 sq m / 28,449 sq ft

On Site:  12 weeks

More information

Fresh Workspace epitomised an open collaborative approach. They listened carefully to what was needed, worked closely with us as the project evolved, shared ideas and offered what we needed and then delivered exceptional service levels. Nothing was too much trouble.

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